Energy Stone Shipping Policy

All items are carefully packaged and shipped in a beautiful jewellery box. We ship the following Tuesday after the order is placed. Once your order is shipped, you will not be able to cancel the order. If you change your mind after shipment, you can return the item for a refund once you receive it. Please refer to our Refund Policy for details.

We offer Free Shipping to US and Canada. We offer Free Shipping to International orders above US$55.00.

US orders

• Free Shipping to US
• Orders are shipped from Canada via Niagara Falls

• Once the order is in the United States, USPS will deliver it to your address with tracking

• Shipping time is between 4-10 business days after the parcel leaves our warehouse; we are not responsible for delays of postal service

• Buyers are responsible for providing the correct mailing address; we are not responsible for lost parcels due to wrong address

Canada Orders

• Free Shipping to Canada
• Orders are shipped by Canada Post with tracking

• Shipping time is between 2-14 business days after the parcel leaves our warehouse; we are not responsible for delays of postal service

• Buyers are responsible for providing the correct mailing address; we are not responsible for lost parcels due to wrong address

International Orders

International orders enjoy complimentary shipping for orders over US$55

All items are carefully packaged and shipped in a beautiful jewelry box. We ship the following Tuesday after the order is placed. Once your order is shipped, you will not be able to cancel the order. If you change your mind after shipment, you can return the item for a refund once you receive it. Please refer to our Refund Policy for details.

Due to COVID19, many countries are experiencing delays in their postal services. Your order will be shipped with tracking; however, we cannot open a case if shipping time is less than 75 days. In addition, there might be VAT, duties and custom clearance charges to be paid to your local government upon delivery. Energy Stone is not responsible for custom charges.